Most helpful review
New Reviewer

Faulty Window

My wife and I had a rep from American Ext. Roxanne Fresques came to our house for new windows early Mar 2018 and we ordered and had them installed Aug 2018, we tried to get a hold by phone, Boise Id, Greenwood Village Co. but no response. I then read that the co. dissolved in 2018. The #'s 208-424-****, 208-338-****, 303-794-**** are all out of service. Life time warranty???Roxanne's #208-252-****, no answer!!!

User's recommendation: Becareful of this co.

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1 comment
#2028158

Same - - ridiculous!

ID
#2449501 Review #2449501 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Product
American Exteriors Window
Pros
  • Windows are good
Cons
  • Insallation
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need contact information

We have a broken American Exteriors window that is broken and needs to be replaced; however, every contact number we were given has been disconnected. We need help contacting someone for replacement. Website I have doesn't work either.
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ID
#1911843 Review #1911843 is a subjective opinion of poster.
Location
Urbandale, Iowa
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Use a different company.

Ive been trying to contact you for three hours. Every phone number is not in service. I want to talk toA human about repairing one of my gutters. You installed them two years ago. Im not signing up and paying more money for something you should repair.
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ID
#1735456 Review #1735456 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$500
Preferred solution
Repair the gutter that has come loose
New Reviewer

Windows installed wrong now leaking

Well things were ok until winter time and then noticed cold air coming in. Called the company and they said no longer in business. This is bs. The company that took over said they didn’t take my acct over and that is messed up when it was sold as lifetime warranty. How do you honor that? Oh the other company basically said I am screwed and have to pay to have them fixed! Awesome work! May get attorney and go after previous owner cause this is bad practice
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ID
#1696629 Review #1696629 is a subjective opinion of poster.
Service
American Exteriors Window Installation
Cons
  • Poor quality
  • Insallation
  • No business
Reason of review
Damaged or defective
Loss
$3400
Preferred solution
Full refund
New Reviewer

Colorado branch no longer in business

Company filed for dissolution in Colorado in 2018. Contact person per Secretary of State filing is: Sean Roberts, 977 EAST 14 MILE ROAD, Troy, Michigan 48083
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ID
#1643250 Review #1643250 is a subjective opinion of poster.
Pros
  • Windows are good
Cons
  • Services is amazingly poor
Reason of review
Did not refund cost of 2 window sills that were not installed
Loss
$250
Preferred solution
Price reduction
New Reviewer

Need picture window replaced

Do they even exist anymore? its lifetime warranty where can we get help?
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1 comment
#1693387
Home Improvement Expert
If you need any assistance with your order, you may try to reach out to American Exteriors Customer Service by phone 1-20*-424-7757, or by email at amext-social@amext.com. Please note that the company customer service team is available from 8AM to 5PM, Monday - Saturday. You may also write to:
7100 E Belleview Ave Ste 210 (5,816.49 mi) Greenwood Village, Colorado 80111
with your request.
ID
#1518824 Review #1518824 is a subjective opinion of poster.
Location
Mendota, Minnesota
Service
American Exteriors Window Replacement Estimate
Pros
  • Windows were installed timely
Cons
  • That i cant get ahold of anyone in mn or co offices
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
lifetime warranty..picture window defected...want replacement
New Reviewer

Cant email or phone or text

Update by user May 20, 2019

Company went out of business. The company that took over some of their accounts did NOT take over any in the midwest. Which sucks cause the windows were life time warranty

Original review posted by user Apr 20, 2019
Are they still in business I know the Mendota Heights, MN office closed but I should be able to contact home offices in CO but can't get thru. We purchased windows in 2013 and picture window needs replacement. I have photos of problem but on my phone. Its fogging up on the inside...not in house or on outside...in the inside. Lifetime warranty so we should be able to get someone our here.
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ID
#1518820 Review #1518820 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
American Exteriors Window
Reason of review
Damaged or defective
Loss
$4
New Reviewer

Our 6400 on a *** window job that they never finished

American Exteriors - Our 6400 on a *** window job that they never finished
They have a message that says: We are sorry for your inconvenience, but we are now out of business (or something to that effect). Other numbers that were provided go to message machines for a different company that never returns calls
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ID
#1458891 Review #1458891 is a subjective opinion of poster.
Product
American Exteriors Window
Cons
  • Product
  • Service
  • Job has not been completed after a year and a half
Reason of review
Problem with delivery
Loss
$6400
Preferred solution
Full refund
New Reviewer

Spent $5000-**** on a window job that was never finished. They have hired and fired two contractors that both did a *** job and have never followed up. Now they have changed their number

Spent a lot of money on a window job that is still not finished a year and a half later. The windows are poor quality, leak a lot of cold air and the trim was never finished. They did a poor job of measuring so now the windows are all different sizes (3 right next to each other that are supposed to be the same).
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ID
#1458869 Review #1458869 is a subjective opinion of poster.
Location
Helena, Montana
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
New Reviewer

Windows

They have installed 2 different times with wrong windows and we have still not recieved an invoice
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1 comment
#1619739

The windows are wrong not wrapped and no one to talk to and they are demanding that we pay the monthly Bill's even though they know its wrong. Looked up with BBB and rating is horrible I need an invoice and have not received one for our power company. Horrible and no one calls back

ID
#1434180 Review #1434180 is a subjective opinion of poster.
Location
Glendive, Montana
Product
American Exteriors Window
New Reviewer

BAD SEVICE

Will Not Call Back .the support and SEVICE is the *** you call the Numbers and you get the same person on all the messages. on all the PHONE NUMBER. Not GOOD BUSINESS for your CUSTOMER!!
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ID
#1428074 Review #1428074 is a subjective opinion of poster.
Location
West Valley City, Utah
Cons
  • Sevice
Reason of review
Poor customer service
New Reviewer

No Good Customer Service

I bought these windows and for the most part they have been good windows. However, they were extremely expensive, but I get suckered to much. Now my windows has a crack in it. And I have tried calling them so many times and either it doesn't answer or if I let it ring for 30 times I will finally go to a voice mail. This is not a lifetime warranty, it is a scam. Do not buy from this company. I wish I would have read the reviews before purchasing. I am so bummed. $1000 for one window down the drain. I should have just gone to Lowes and bought a window. Sad
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ID
#1416983 Review #1416983 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Product
American Exteriors Window
Pros
  • Window heat transfer
  • Quality products
  • That the windows were manufactured at altitude
Cons
  • Warranty
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Honor Warranty or refund 100% of the price
New Reviewer

Waiting, waiting, waiting....

Lifetime warranty windows. But, no service or followup when you need warrantied work. It's nearly a year since I first called to request repairs. Still waiting...... Sad
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ID
#1396291 Review #1396291 is a subjective opinion of poster.
Location
Utica, New York
Product
American Exteriors Window
New Reviewer

Don’t trust them!

Had problems with installation in august. Their rep keeps promising to send a repairman but after 2 months it’s obvious they don’t stand behind their work, or their promises.
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ID
#1381707 Review #1381707 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
American Exteriors Installation
New Reviewer

Poor quality. Horrible service.

After promising a skilled install team, they sent one guy to measure and install. Measured one large window wrong and we had to wait three months for replacement and ant installation at all to begin during a very cold winter. Screens are not square and one slider is defective. Having been waiting since early 2018 for repairs/replacement. In June they said orders for replacement had been placed. As of 10/11/18 no satisfaction and am not able to get in contact with the company. Have tried all numbers and simply get same voicemail announcement - "we will call you back." Hasn't happened yet. DO NOT USE THIS COMPANY!!
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ID
#1378989 Review #1378989 is a subjective opinion of poster.
Location
Grimes, Iowa
Product
American Exteriors Window
New Reviewer

Bad, bad, bad

American Exteriors - Bad, bad, bad
In May one of their agents, Chris DeLay, came by our home to do an estimate for a new outside door, new siding and to replace some windows. We asked for some brochures, samples of siding and estimates for the 3 projects. He had no brochures or a business card, he had no samples of the siding. He wrote his name on a flyer but no local number. He never came back. American Exteriors just lost our business. $15,000 to $20,000. After reading the comments, I am glad he did not come back. Thanks for nothing.
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ID
#1356699 Review #1356699 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota

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