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American Exteriors Reviews
130K
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Construction and Repair Expert Talks
How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)
Aug 28, 2020
In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.
L. A. ‘Tony’ Kovach
Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.
American Exteriors Reviews
New Reviewer
Faulty Window
My wife and I had a rep from American Ext. Roxanne Fresques came to our house for new windows early Mar 2018 and we ordered and had them installed Aug 2018, we tried to get a hold by phone, Boise Id, Greenwood Village Co. but no response. I then read that the co. dissolved in 2018. The #'s 208-424-****, 208-338-****, 303-794-**** are all out of service. Life time warranty???Roxanne's #208-252-****, no answer!!!
User's recommendation: Becareful of this co.
1 comment
ID
Location
Greenwood Village, Colorado
Product
American Exteriors Window
Pros
- Windows are good
Cons
- Insallation
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed contact information
We have a broken American Exteriors window that is broken and needs to be replaced; however, every contact number we were given has been disconnected. We need help contacting someone for replacement. Website I have doesn't work either.
ID
Location
Urbandale, Iowa
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUse a different company.
Ive been trying to contact you for three hours. Every phone number is not in service. I want to talk toA human about repairing one of my gutters. You installed them two years ago. Im not signing up and paying more money for something you should repair.
ID
Reason of review
Warranty issue
Loss
$500
Preferred solution
Repair the gutter that has come loose
New Reviewer
Windows installed wrong now leaking
Well things were ok until winter time and then noticed cold air coming in. Called the company and they said no longer in business. This is bs. The company that took over said they didn’t take my acct over and that is messed up when it was sold as lifetime warranty. How do you honor that? Oh the other company basically said I am screwed and have to pay to have them fixed! Awesome work! May get attorney and go after previous owner cause this is bad practice
ID
Service
American Exteriors Window Installation
Cons
- Poor quality
- Insallation
- No business
Reason of review
Damaged or defective
Loss
$3400
Preferred solution
Full refund
New Reviewer
Colorado branch no longer in business
Company filed for dissolution in Colorado in 2018. Contact person per Secretary of State filing is: Sean Roberts, 977 EAST 14 MILE ROAD, Troy, Michigan 48083
ID
Pros
- Windows are good
Cons
- Services is amazingly poor
Reason of review
Did not refund cost of 2 window sills that were not installed
Loss
$250
Preferred solution
Price reduction
New Reviewer
Need picture window replaced
Do they even exist anymore? its lifetime warranty where can we get help?
1 comment
ID
Location
Mendota, Minnesota
Service
American Exteriors Window Replacement Estimate
Pros
- Windows were installed timely
Cons
- That i cant get ahold of anyone in mn or co offices
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
lifetime warranty..picture window defected...want replacement
New Reviewer
Cant email or phone or text
Update by user May 20, 2019
Company went out of business. The company that took over some of their accounts did NOT take over any in the midwest. Which sucks cause the windows were life time warranty
Original review posted by user Apr 20, 2019
Are they still in business I know the Mendota Heights, MN office closed but I should be able to contact home offices in CO but can't get thru. We purchased windows in 2013 and picture window needs replacement. I have photos of problem but on my phone. Its fogging up on the inside...not in house or on outside...in the inside. Lifetime warranty so we should be able to get someone our here. ID
Location
Minneapolis, Minnesota
Product
American Exteriors Window
Reason of review
Damaged or defective
Loss
$4
New Reviewer
Our 6400 on a *** window job that they never finished
They have a message that says: We are sorry for your inconvenience, but we are now out of business (or something to that effect). Other numbers that were provided go to message machines for a different company that never returns calls
ID
Product
American Exteriors Window
Cons
- Product
- Service
- Job has not been completed after a year and a half
Reason of review
Problem with delivery
Loss
$6400
Preferred solution
Full refund
New Reviewer
Spent $5000-**** on a window job that was never finished. They have hired and fired two contractors that both did a *** job and have never followed up. Now they have changed their number
Spent a lot of money on a window job that is still not finished a year and a half later. The windows are poor quality, leak a lot of cold air and the trim was never finished. They did a poor job of measuring so now the windows are all different sizes (3 right next to each other that are supposed to be the same).
ID
Location
Helena, Montana
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Full refund
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New Reviewer
Windows
They have installed 2 different times with wrong windows and we have still not recieved an invoice
1 comment
ID
Location
Glendive, Montana
Product
American Exteriors Window
New Reviewer
BAD SEVICE
Will Not Call Back .the support and SEVICE is the *** you call the Numbers and you get the same person on all the messages. on all the PHONE NUMBER. Not GOOD BUSINESS for your CUSTOMER!!
ID
Location
West Valley City, Utah
Cons
- Sevice
Reason of review
Poor customer service
New Reviewer
No Good Customer Service
I bought these windows and for the most part they have been good windows. However, they were extremely expensive, but I get suckered to much. Now my windows has a crack in it. And I have tried calling them so many times and either it doesn't answer or if I let it ring for 30 times I will finally go to a voice mail. This is not a lifetime warranty, it is a scam. Do not buy from this company. I wish I would have read the reviews before purchasing. I am so bummed. $1000 for one window down the drain. I should have just gone to Lowes and bought a window. 
ID
Location
Greenwood Village, Colorado
Product
American Exteriors Window
Pros
- Window heat transfer
- Quality products
- That the windows were manufactured at altitude
Cons
- Warranty
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Honor Warranty or refund 100% of the price
New Reviewer
Waiting, waiting, waiting....
Lifetime warranty windows. But, no service or followup when you need warrantied work. It's nearly a year since I first called to request repairs. Still waiting......
ID
Location
Utica, New York
Product
American Exteriors Window
New Reviewer
Don’t trust them!
Had problems with installation in august. Their rep keeps promising to send a repairman but after 2 months it’s obvious they don’t stand behind their work, or their promises.
ID
Location
Salt Lake City, Utah
Service
American Exteriors Installation
New Reviewer
Poor quality. Horrible service.
After promising a skilled install team, they sent one guy to measure and install. Measured one large window wrong and we had to wait three months for replacement and ant installation at all to begin during a very cold winter. Screens are not square and one slider is defective. Having been waiting since early 2018 for repairs/replacement. In June they said orders for replacement had been placed. As of 10/11/18 no satisfaction and am not able to get in contact with the company. Have tried all numbers and simply get same voicemail announcement - "we will call you back." Hasn't happened yet. DO NOT USE THIS COMPANY!!
ID
Location
Grimes, Iowa
Product
American Exteriors Window
New Reviewer
Bad, bad, bad
In May one of their agents, Chris DeLay, came by our home to do an estimate for a new outside door, new siding and to replace some windows. We asked for some brochures, samples of siding and estimates for the 3 projects. He had no brochures or a business card, he had no samples of the siding. He wrote his name on a flyer but no local number. He never came back. American Exteriors just lost our business. $15,000 to $20,000. After reading the comments, I am glad he did not come back. Thanks for nothing.
ID
Location
Sioux Falls, South Dakota
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American Exteriors
Same - - ridiculous!